AeroGate Aviation is a leading airline General Sales Agent operating in East Africa and representing seven international airlines across the region. With a workforce of 120 staff and monthly volumes exceeding 60,000 tickets, the organisation manages airline settlements, sales reporting, and compliance obligations at significant scale where accuracy and timeliness are contract critical.
AeroGate Aviation Business Challenge
Supporting multiple airline principals required AeroGate Aviation to manage different reporting formats, settlement cycles, and audit expectations simultaneously. These variations resulted in fragmented workflows and heavy reliance on Excel, with multiple staff dedicated solely to report preparation. Inconsistent ADM and ACM handling introduced reconciliation risk, while leadership lacked a single consolidated view of airline wise revenue performance.
TRAACS Solution
TRAACS was implemented as a centralized multi airline settlement and reporting platform designed specifically for GSA operations. The system was configured to manage multiple airline structures within one environment, automating ADM and ACM processing and splitting BSP settlements airline wise with complete accuracy. A unified Sales and Refund Control Tower delivered end to end visibility, while airline specific report formats ensured strict adherence to each principal’s reporting standards.
Key Metrics and Measurable Impact
After implementation, AeroGate Aviation achieved significant improvements in efficiency, accuracy, and compliance. Reporting turnaround time was reduced by 80%, eliminating dependence on spreadsheet based workflows. Airline principals formally acknowledged the improvement in data accuracy and consistency. The Group CFO gained real time visibility across all airline revenues, manual leakage was fully eliminated, and the agency was recognised as the most compliant GSA by three airline principals.
Business Outcome
By consolidating settlement, reporting, and compliance within TRAACS, AeroGate Aviation strengthened airline trust, improved financial governance, and scaled operations without increasing reporting headcount. The organisation now operates with full visibility, consistent accuracy, and audit ready control, positioning itself as a highly compliant and performance driven GSA in the region.
