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A data-driven front office to engage and
retain your customers

Integrated with Billing – Accounting – Financial Information of your Corporates

  • Onboard

  • Engage

  • Delight

  • Retain & Grow

Customer Engagement
Management Benefits

  • Increased Customer
    satisfaction and loyalty
  • Increased new accounts and
    market share
  • Increased revenue –
    generating resources
  • Increased margins from
    existing accounts
  • Increased competitiveness
  • Reduced manpower for
    customer and supplier
    engagements

How nuCEM brings this benefits to
your Travel Business

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Contrary to popular belief Lorem Ipsum simply random text

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida. Risus commodo viverra maecenas accumsan lacus vel facilisis. Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Quis ipsum suspendisse ultrices gravida. Risus commodo viverra maecenas accumsan lacus vel facilisis.

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How can nuCEM help your Travel Agency achieve
revenue growth?

Manage Customer Engagements

  • Manage customer invoice, statement, and inquiry engagement through online Portal
  • Match travel consultants’ skills to type of inquiry
  • Route inquiries to assigned service specialists
  • Optimize Workflow as market conditions and SLA requirements change
  • Manage corporate and traveler accounts diferently
  • Analyze integrated and centralized engagement data
  • Apply new insights to engagement workflows
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Increase Customer Satisfaction

  • Online self-service customer portal for invoicing, statements, and inquiries
  • Fast, accurate inquiry responses
  • An assigned customer service representative
  • A more Consistent, customer-expected engagement experience
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Increase Agency Performance

  • Track and analyze inquiry workflow, staff, and SLA performance
  • Reassign reduced customer service staff to sales
  • Increase existing account revenue
  • Increase new-account revenue
  • Increased Customer and Supplier Loyalty
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Still not sure?
Hear from our current clients

Thanks to their dedication, perseverance and sheer hard work due to which we now have state of the art systems and are ideally positioned to deliver a superior customer experience.

Thanks to their dedication, perseverance and sheer hard work due to which we now have state of the art systems and are ideally positioned to deliver a superior customer experience.

Loved by 600+ customers
all over the world

More about nuCEM and FAQ

Travel is Like No Other - CRM is Not Enough

When introduced, CRM enabled accelerated growth in many industries, including travel. However, to optimize the customer facing operations an industry specific engagement process using industry specific information is inescapable and therefore an absolute necessity.

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BETTER TOGETHER

Combining nuCEM with Nucore’s Agency Management Platform enhances benefits. nuCEM is “TRAACS Ready” and can be integrated at any time with TRAACS…

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Mar 30,2021 | Suhail VP

Customer Engagement – the New CRM

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