A well-established travel agency in Dubai had a long-standing corporate client, a regional construction company with a generous credit arrangement. Over several months, the client’s bookings accumulated quietly. Different consultants handled different trips. No single person had a full view of the outstanding balance.By the time the finance team ran their monthly report, the client […]

The travel industry has changed more in the last three years than in the previous decade. Booking volumes are surging, GDS integrations have grown more complex, corporate travel compliance requirements have tightened, and client expectations – driven by instant, app-like experiences are at an all-time high. Yet many travel agencies are still running their operations […]